Refund policy

Return and Refund Policy

At ClickCulture, we want you to have a smooth and reliable shopping experience. Please read our return and refund policy carefully before placing an order.

Return Eligibility

You can request a return or replacement only if:
- You received a damaged product
- You received a defective product
- You received the wrong product
- The product is missing important parts or accessories

To be eligible for a return, the product must be unused, in the same condition as received, and with original packaging, tags, labels, and invoice.

Return Request Time

Customers must raise a return or replacement request within 3 days of delivery.

For return requests, customers can contact us at clickculturehub@gmail.com or sign in to their account at https://account.clickculture.co.in to manage eligible returns.

Please include:
- Order number
- Clear photos or video of the product
- Unboxing video, if available
- Reason for return

Non-Returnable Items

The following items cannot be returned:
- Used or damaged products after delivery
- Products without original packaging or invoice
- Personal care, beauty, innerwear, hygiene-related items, or accessories where return is restricted for hygiene reasons
- Items damaged due to customer misuse
- Products purchased during clearance sale or final sale, if mentioned on the product page

Refunds

Once your return request is approved and the returned product is received and inspected, we will process your refund.

Refunds will be credited to the original payment method within 7–10 business days after approval.

If the order was prepaid and cancelled before shipping, the refund will be processed within 7–10 business days.

Shipping charges, COD charges, and handling charges, if any, may not be refundable unless the issue is from our side.

Replacement

If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on product availability.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order is shipped, cancellation may not be possible.

For cancellation requests, contact us as soon as possible at:
clickculturehub@gmail.com

Late or Missing Refunds

If you have not received your refund after the mentioned time:
- First check your bank account again
- Contact your bank or payment provider
- If the issue continues, contact us at clickculturehub@gmail.com

For return, refund, or cancellation queries, contact:
ClickCulture
Website: www.clickculture.co.in
Email: clickculturehub@gmail.com
Customer Account: https://account.clickculture.co.in